JW & SONS ROOFING LTD

Privacy policy

Last updated: 8 September 2026

Who we are

JW & Sons Roofing Ltd, based in Lancaster, is responsible for the personal information we use to handle your roofing enquiries and provide our services. This policy covers this website and enquiries made through its contact links.

For privacy questions, email jwsonsroofing@outlook.com or call 07886 007762.

Information you give us

When you email or call, you may provide your name, contact details, property address, photographs and information about the work you need. If you become a customer, our correspondence may also include quotes, agreed work and billing details. Please only send information relevant to your enquiry.

The website has no enquiry form, customer account or online payment facility. Its email buttons open your email application; information is sent to us only when you send your message. Without the details needed to understand or contact you about a job, we may be unable to provide a quote or arrange work.

How and why we use information

• To respond to quote requests and arrange agreed work: taking steps at your request before entering a contract, or performing that contract.
• To handle general questions, keep relevant correspondence and resolve issues: our legitimate interests in running the business and providing customer service.
• To maintain records required by law, where applicable: compliance with legal obligations.
• To deliver and protect the website: legitimate interests in keeping the website available and secure.

Website hosting and cookies

This website is hosted by Netlify. Delivering a page involves processing technical information such as your IP address, the requested page, browser information and request time. Hosting systems may keep technical logs for operation, security and troubleshooting.

We have not added advertising cookies, tracking pixels or third-party analytics scripts to this website. There are no embedded maps, videos or social media widgets. External links take you to services with their own privacy policies.

Service providers and sharing

Netlify provides website hosting and Microsoft Outlook provides our email service. These providers process information as part of delivering their services. Information may also be disclosed where required by law or where necessary to obtain professional advice or deal with a legal claim.

These services may process information outside the UK. Their applicable terms describe the transfer safeguards, which may include approved contractual protections or recognised adequacy arrangements. You can contact us for further information. See Netlify's privacy statement and Microsoft's privacy statement.

How long information is kept

Retention depends on why the information is needed. Relevant factors include whether an enquiry is ongoing, whether work has been agreed or completed, outstanding payments, applicable record-keeping obligations and whether information is needed to resolve a complaint or legal claim. Contact us to ask about the retention of a particular enquiry or customer record.

Your rights

Depending on the circumstances, you can request access to your personal information, correction, deletion, restriction of use or transfer of information. If processing relies on consent, you can withdraw that consent without affecting earlier lawful processing. Some rights have exceptions, including where records must be kept by law.

You have the right to object to processing based on legitimate interests, for reasons relating to your circumstances.

Use the contact details above to make a request. We may need to confirm your identity before disclosing information.

Questions and complaints

Please contact us if you have a concern. You can also complain to the UK's Information Commissioner's Office at ico.org.uk/make-a-complaint or call 0303 123 1113.

Changes to this policy

We may update this policy when the website or our handling of enquiries changes. The date above shows when it was last updated.